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Sales Process
Call center
Quick definition
A team or organization that handles phone contact with customers or prospects.
Detailed explanation
A call center can be inbound or outbound. In B2B sales, quality, targeting and follow-up matter more than raw call volume.
Synonyms
Contact center
Examples
1
An inbound team handles extra calls.
2
An outbound team calls selected prospects.
When to use this?
Use this term for phone-based customer contact or sales outreach.
Match-day approach
Match-day treats calling as part of a broader outbound system, not as mass dialing.
Call center
Learn more
Want to know how to apply call center effectively in your organisation? Contact Match-day.
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