
Champion
Quick definition
The person within the customer organization who sells your solution internally.
Detailed explanation

A champion is your salesperson on the other side of the table. This is someone within the company who believes in your solution and actively convinces colleagues, managers and the boss. They take over your story in internal meetings where you're not present. Without a champion you lose 84% of your B2B deals. Why? Because between your presentations dozens of conversations take place where you're not present. "Is this really necessary?" "Can't we do this ourselves?" "Too expensive." If nobody takes your side there, you lose. A good champion has three qualities: 1) They have a problem you solve and feel the pain now. 2) They have enough influence to be heard (not necessarily the highest position). 3) They want you to win because it strengthens their own position. Watch out: many salespeople confuse interest with commitment. Someone who says "interesting, send me info" is not a champion. A champion says: "I'm going to discuss this with my manager and make sure you can talk to him next week." They open doors, share internal info, warn about obstacles. Test your champion: ask them to explain the problem in their own words. If they can't, they don't understand it enough to convince others. Ask: "What do you think the CFO will think of this?" A real champion has an answer to this.
Synonyms
Examples
An operations manager uses an internal spreadsheet for planning that keeps crashing. He's fed up with the frustration, sees your tool as solution and convinces his director: "This costs us 8 hours per week, that's €15k per year." He arranges budget, demos and implementation plan.
An IT manager finds your product "quite interesting" but does nothing further. After 4 weeks of calling it's not possible to get a follow-up meeting with other stakeholders. He's not a champion, just a contact person.
When to use this?
Actively look for a champion in every sales process. Ask in your second conversation: "If we do this, who within your organization could drive this project?" Invest time to coach this person – give them arguments, numbers and stories they can use internally.
Match-day approach
We teach sales teams to identify, test and strengthen champions. We create "champion enablement packs": documents, slides and numbers your champion can use internally. We practice questions that test commitment instead of just interest. Clients who actively develop champions increase their win rate by 45-60%.

Learn more
Wil je weten hoe je champion effectief inzet in jouw organisatie? Neem contact op met Match-day.
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